{"id":226,"date":"2026-06-07T19:26:18","date_gmt":"2026-06-07T19:26:18","guid":{"rendered":"https:\/\/ads-diagnostic.pro\/?page_id=226"},"modified":"2026-09-16T21:05:44","modified_gmt":"2026-09-16T21:05:44","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/ads-diagnostic.pro\/hu\/customer-support\/","title":{"rendered":"\u00dcgyf\u00e9lszolg\u00e1lat"},"content":{"rendered":"<style>.kb-row-layout-id226_c915d6-03 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id226_c915d6-03 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id226_c915d6-03 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1600px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id226_c915d6-03 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id226_c915d6-03 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id226_c915d6-03 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id226_c915d6-03 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column226_1cea67-db > .kt-inside-inner-col,.kadence-column226_1cea67-db > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column226_1cea67-db > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column226_1cea67-db > .kt-inside-inner-col{flex-direction:column;}.kadence-column226_1cea67-db > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column226_1cea67-db > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column226_1cea67-db{position:relative;}@media all and (max-width: 1024px){.kadence-column226_1cea67-db > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column226_1cea67-db > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column226_1cea67-db\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading226_b9d7ae-fe, .wp-block-kadence-advancedheading.kt-adv-heading226_b9d7ae-fe[data-kb-block=\"kb-adv-heading226_b9d7ae-fe\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading226_b9d7ae-fe mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading226_b9d7ae-fe[data-kb-block=\"kb-adv-heading226_b9d7ae-fe\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading226_b9d7ae-fe img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading226_b9d7ae-fe[data-kb-block=\"kb-adv-heading226_b9d7ae-fe\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading226_b9d7ae-fe wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading226_b9d7ae-fe\"><strong>ads-diagnostic.pro \u2013 Official Support Page for ADS Users<\/strong><\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading226_6c56e0-5c, .wp-block-kadence-advancedheading.kt-adv-heading226_6c56e0-5c[data-kb-block=\"kb-adv-heading226_6c56e0-5c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading226_6c56e0-5c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading226_6c56e0-5c[data-kb-block=\"kb-adv-heading226_6c56e0-5c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading226_6c56e0-5c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading226_6c56e0-5c[data-kb-block=\"kb-adv-heading226_6c56e0-5c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading226_6c56e0-5c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading226_6c56e0-5c\"><strong><strong>ads-diagnostic.pro<\/strong><\/strong>, the <strong>official page<\/strong> for support, updates, and membership management for all users of the <strong>ADS platform<\/strong>. If you purchased your device or membership from an <strong>official ADS seller ( <\/strong><a href=\"https:\/\/ads-diagnostic.pro\" data-type=\"link\" data-id=\"http:\/\/www.xdiag.org\">ads-diagnostic.pro<\/a><strong> )<\/strong>, you&#8217;re entitled to free support during the active support period provided by the seller. We are here to help you solve all issues related to <strong>ADS <\/strong>software, SmartBox devices, updates, and user accounts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Official ADS Support \u2013 What We Cover<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you are using a device or membership licensed by an official ADS reseller, you qualify for free official support. Our support team can help with the following:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;<strong>Device Boot Failures<\/strong><br>If your ADS<strong> <\/strong>tool won\u2019t start or shows a black screen, we\u2019ll walk you through recovery steps.<\/li>\n\n\n\n<li><strong>Serial Number Mismatch<\/strong><br>Assistance when the ADS SmartBox serial number doesn\u2019t match your program\u2019s license or software key.<\/li>\n\n\n\n<li><strong>Software &amp; Hardware Serial Conflicts<\/strong><br>Fixing authorization errors due to mismatched or incorrect serial numbers between device and software.<\/li>\n\n\n\n<li><strong>Function Package Upgrade Errors<\/strong><br>Problems unlocking or updating features? We help with module upgrades and extending functionality.<\/li>\n\n\n\n<li><strong>Lost Login Credentials<\/strong><br>Forgot your password or username? We offer quick and secure account recovery.<\/li>\n\n\n\n<li><strong>Red or Yellow Light Indicators<\/strong><br>Diagnostics for LED warning lights caused by firmware, hardware, or connection issues.<\/li>\n\n\n\n<li>&nbsp;<strong>Firmware Update Issues<\/strong><br>Step-by-step help for safely updating your device\u2019s firmware to the latest official release.<\/li>\n\n\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your ADS license or restoring access to expired services.<\/li>\n\n\n\n<li> <strong>Other Technical Support<\/strong><br>From installation issues to connection problems or diagnostic function errors \u2013 we\u2019ve got you covered.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Free Support Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ADS<strong> <\/strong>provides <strong>free technical support<\/strong> for users who purchased through an <strong>official seller<\/strong> www.ads-diagnostic.pro and are within the valid support period defined at the time of purchase. Please refer to your invoice or contact your seller to confirm your eligibility.<\/p>\n\n\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Contact via WhatsApp<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a WhatsApp text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"whatsapp\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/bcpro.fra1.cdn.digitaloceanspaces.com\/whatsapp.svg\" alt=\"WhatsApp\" \/>\n                    Send WhatsApp Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `https:\/\/wa.me\/31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>ads-diagnostic.pro \u2013 Official Support Page for ADS Users ads-diagnostic.pro, the official page for support, updates, and membership management for all users of the ADS platform. If you purchased your device or membership from an official ADS seller ( ads-diagnostic.pro ), you&#8217;re entitled to free support during the active support period provided by the seller. 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